In this episode, we explore how municipal councils can enhance emergency response times during crises through process audits, insights, and analytics. Discover how implementing cloud telephony-based emergency response centers can efficiently manage high call volumes and provide timely assistance to citizens.

🔍 Learn how a municipal council improved its emergency response time during a nationwide lockdown by deploying a cloud telephony-based emergency response center. This initiative enabled the council to handle over 4,000 calls per day with less than a 2% call drop rate and reduced the average call handling time to 3 minutes, ensuring prompt support to those in need.

📖 Read the full case study here: https://www.datamatics.com/resources/case-studies/a-municipal-council-of-a-city-improves-emergency-response-time-with-process-audits-insights-analytics-during-nationwide-lockdown

To know more about our Advanced Analytics related offering, visit us at: https://www.datamatics.com/big-data-analytics/advanced-analytics-data-sciences

🎙️ Subscribe now for insights on emergency response strategies, process optimization, and leveraging analytics for public service efficiency!