​In this episode, we explore how a leading Non-Banking Financial Company (NBFC) in India collaborated with Datamatics to streamline its field collections process through a hybrid mobile application. The client faced challenges with manual case allocations, low agent productivity, and inefficient use of Excel sheets, hindering their ability to meet business targets. Datamatics developed a hybrid collection application compatible with both Android and iOS platforms, featuring agent onboarding capabilities to capture essential details during the process. The app integrated seamlessly with cloud services like AWS and Azure, offering flexibility in operating systems, programming languages, and databases. This solution resulted in a hassle-free onboarding process for collection agents, an intuitive workflow approval system for agent authentication, and a significant increase in productivity. Discover the strategies and technologies that facilitated this digital transformation, enhancing operational efficiency and financial performance in the NBFC sector.​

https://www.datamatics.com/resources/case-studies/field-collections-app-for-a-leading-nbfc-in-india