​In this episode, we explore how a leading global bank and financial services company partnered with Datamatics to automate its customer service operations using Robotic Process Automation (RPA). The bank faced challenges with manually processing customer service requests, which was tedious, lengthy, and time-consuming, leading to increased workload and delays in responding to customers. Datamatics implemented its RPA solution, TruBot, along with Artificial Intelligence algorithms, to automate and streamline the entire process of responding to customer service requests. TruBot tracked and responded to customer requests and updated them automatically in the customer service record system. This solution resulted in saving over 450 man-hours, achieving 100% error-free data and analysis, reducing workload by 80%, and increasing customer satisfaction by 90%. Discover the strategies and technologies that facilitated this transformation, leading to enhanced operational efficiency and improved customer service in the banking and financial services sector.​

https://www.datamatics.com/resources/case-studies/trubot-automates-customer-service-solution-for-a-leading-bfs-company