What happens when you get one of the sharpest minds of marketing, customer service and CX to drive through a <a href="https://twitter.com/maccas?s=20">@Maccas</a> drive-thru? they get called out because it seems they live now only basking on their former CX glory...But this gives <a href="https://www.linkedin.com/in/phillip-di-bella-1556936b/">Phil</a> a great opportunity to point out how a brand can lose their edge and slowly decline their CX quality while "resting on their laurels", and at the same time remind us the importance of getting the basics right, always.Send us your comments and questions to our Facebook page<a href="http://facebook.com/FlashCastByPDB"> Facebook.com/FlashCastByPDB</a> or to <a href="mailto:ask@flashcastbypdb.com">ask@flashcastbypdb.com</a>.Remember to subscribe, rate and review the show, and as always, thank you for listening! Produced by<a href="http://thepodcastboss.com/"> The Podcast Boss.</a>

What happens when you get one of the sharpest minds of marketing, customer service and CX to drive through a @Maccas drive-thru? they get called out because it seems they live now only basking on their former CX glory... But this gives Phil a great opportunity to point out how a brand can lose their edge and slowly decline their CX quality while "resting on their laurels", and at the same time remind us the importance of getting the basics right, always. Send us your comments and questions to our Facebook page Facebook.com/FlashCastByPDB or to ask@flashcastbypdb.com. Remember to subscribe, rate and review the show, and as always, thank you for listening! Produced by The Podcast Boss.

What happens when you get one of the sharpest minds of marketing, customer service and CX to drive through a <a href="https://twitter.com/maccas?s=20" rel="noopener noreferrer">@Maccas</a> drive-thru? they get called out because it seems they live now only basking on their former CX glory...But this gives <a href="https://www.linkedin.com/in/phillip-di-bella-1556936b/" rel="noopener noreferrer">Phil</a> a great opportunity to point out how a brand can lose their edge and slowly decline their CX quality while "resting on their laurels", and at the same time remind us the importance of getting the basics right, always.Send us your comments and questions to our Facebook page<a href="http://facebook.com/FlashCastByPDB" rel="noopener noreferrer"> Facebook.com/FlashCastByPDB</a> or to <a href="mailto:ask@flashcastbypdb.com" rel="noopener noreferrer">ask@flashcastbypdb.com</a>.Remember to subscribe, rate and review the show, and as always, thank you for listening! Produced by<a href="http://thepodcastboss.com/" rel="noopener noreferrer"> The Podcast Boss.</a>

Case Study on Customer Service (and Getting The Basics Right) - The "Maccas" issue

FlashCast by PDB is an engaging and inspiring podcast that delves into the world of personal and professional development, offering listeners valuable insights and actionable advice to help them achieve their goals and reach their full potential. Hosted by the charismatic and experienced Phil Di Bella, the podcast features enlightening conversations with successful entrepreneurs, business leaders, and industry experts, who share their unique perspectives, hard-earned wisdom, and practical tips for success.

Covering a diverse range of topics, FlashCast by PDB explores the intricacies of goal setting, vision creation, effective execution, and relationship building, while also delving into the importance of overcoming challenges, learning from failures, and embracing change. This podcast is an essential resource for anyone seeking to level up their personal and professional life, as it provides the knowledge, inspiration, and motivation needed to navigate the path to success.

The podcast's empathetic and down-to-earth approach makes it accessible and relatable to listeners from all walks of life. Whether you're an aspiring entrepreneur, an established business owner, or someone looking to improve your personal and professional skills, FlashCast by PDB offers the tools, guidance, and support necessary to help you achieve your dreams and make a lasting impact.

Tune in to FlashCast by PDB and embark on a transformative journey filled with valuable lessons, powerful stories, and expert advice that will inspire you to unlock your true potential and create the life you've always envisioned. Limitations are often self-imposed, and PDB is here to help you be the best you can be.

Some topics covered in the show:
Personal development
Professional growth
Entrepreneurs
Business leaders
Industry experts
Goal setting
Vision creation
Effective execution
Relationship building
Overcoming challenges
Embracing change
Learning from failures

Unlock your personal and professional growth potential with FlashCast by PDB, a captivating podcast dedicated to personal development and professional growth. Hosted by renowned entrepreneur Phil Di Bella, FlashCast features insightful conversations with accomplished entrepreneurs, business leaders, and industry experts, all sharing invaluable experiences and success strategies. Explore topics like goal setting, vision creation, effective execution, and relationship building, while learning to overcome challenges, embrace change, and transform failures into valuable lessons. Ideal for aspiring entrepreneurs, established business owners, or anyone seeking personal and professional growth, FlashCast by PDB is your go-to resource for unlocking your true potential. 

Produced and promoted by http://thepodcastboss.com/

Society & Culture

Education

Self-Improvement

Personal Journals

FlashCast by PDB is an engaging and inspiring podcast that delves into the world of personal and professional development, offering listeners valuable insights and actionable advice to help them achieve their goals and reach their full potential. Hosted by the charismatic and experienced Phil Di Bella, the podcast features enlightening conversations with successful entrepreneurs, business leaders, and industry experts, who share their unique perspectives, hard-earned wisdom, and practical tips for success. Covering a diverse range of topics, FlashCast by PDB explores the intricacies of goal setting, vision creation, effective execution, and relationship building, while also delving into the importance of overcoming challenges, learning from failures, and embracing change. This podcast is an essential resource for anyone seeking to level up their personal and professional life, as it provides the knowledge, inspiration, and motivation needed to navigate the path to success. The podcast's empathetic and down-to-earth approach makes it accessible and relatable to listeners from all walks of life. Whether you're an aspiring entrepreneur, an established business owner, or someone looking to improve your personal and professional skills, FlashCast by PDB offers the tools, guidance, and support necessary to help you achieve your dreams and make a lasting impact. Tune in to FlashCast by PDB and embark on a transformative journey filled with valuable lessons, powerful stories, and expert advice that will inspire you to unlock your true potential and create the life you've always envisioned. Limitations are often self-imposed, and PDB is here to help you be the best you can be. Some topics covered in the show: Personal development Professional growth Entrepreneurs Business leaders Industry experts Goal setting Vision creation Effective execution Relationship building Overcoming challenges Embracing change Learning from failures Unlock your personal and professional growth potential with FlashCast by PDB, a captivating podcast dedicated to personal development and professional growth. Hosted by renowned entrepreneur Phil Di Bella, FlashCast features insightful conversations with accomplished entrepreneurs, business leaders, and industry experts, all sharing invaluable experiences and success strategies. Explore topics like goal setting, vision creation, effective execution, and relationship building, while learning to overcome challenges, embrace change, and transform failures into valuable lessons. Ideal for aspiring entrepreneurs, established business owners, or anyone seeking personal and professional growth, FlashCast by PDB is your go-to resource for unlocking your true potential. Produced and promoted by http://thepodcastboss.com/

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Case Study on Customer Service (and Getting The Basics Right) - The "Maccas" issue

Case Study on Customer Service (and Getting The Basics Right) - The "Maccas" issue

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