In this episode, we explore how a leading integrated multimodal logistics and supply chain solutions provider partnered with Datamatics to establish a Digital Transformation Centre of Excellence (CoE) aimed at modernizing its operations.

Despite implementing several stand-alone solutions over the years, the client recognized the need for a structured and optimized approach to manage transformation initiatives effectively.

Datamatics employed the GEMBA approach to identify critical inefficiencies in the Freight Operations, particularly within the Order Management process. The solution involved conceptualizing a digital operating model and developing a multi-dimensional platform that seamlessly integrates vehicle suppliers, customers, and channel managers to dynamically address freight vehicle demand and fulfillment. This strategic initiative resulted in a 10-15% increase in order acceptance rates, a 5-10% reduction in empty routes, and centralized visibility across highly decentralized operations. Discover the methodologies and technologies that facilitated this transformation, leading to enhanced operational efficiency and customer satisfaction in the logistics and supply chain industry.​

https://www.datamatics.com/resources/case-studies/platform-strategy-for-transformation-for-a-leading-logistics-provider