Casey Miller has spent 19 years in the mortgage industry and currently serves as an Account Executive who is passionate about partnering with clients and helping them succeed through strong, strategic business practices. She holds two master’s degrees, one in Business and one in Education, and brings a unique educational perspective to the mortgage space after spending 14 years in teaching, including 10 years as a Special Education teacher and four years as a Second Grade teacher, before joining Advantage Credit. Recently relocating from Colorado to Alabama, Casey enjoys sailing, yoga, motorcycling, gardening, baking, and entertaining in her free time, and she dedicates a significant amount of her time to volunteering in the community.

In this episode, Dante and Casey discuss:

• Common credit challenges borrowers and mortgage professionals face
• Trigger lead legislation and consumer data privacy concerns
• Credit education versus traditional credit repair services
• The importance of relationships, trust, and personalization in lending
• How changing market conditions are affecting lenders, buyers, and real estate professionals

Key Takeaways: 

• Credit education empowers borrowers far more effectively than short-term credit repair. Understanding how scores are built creates lasting financial stability.
• Trigger leads have significantly impacted borrower experience, but pending legislation could shift control back to consumers through opt-in requirements.
• Maintaining open credit accounts and low utilization is often more beneficial than closing cards or eliminating all debt.
• Trust and relationship-building are essential in the mortgage process—borrowers want to know their lender cares beyond just closing the loan.
• Mortgage professionals who deeply understand credit reports provide far greater value to their clients.

“I think the best advice, I would say, is get to know your clients. I think this is, this is huge, not just their financials, which is what you see when you pull their credit report, but kind of who they are.” - Casey Miller

Connect with Casey Miller:

Website: http://www.advcredit.com/ 

LinkedIn: https://www.linkedin.com/in/millercasey/ 

Facebook: https://web.facebook.com/profile.php?id=100057837571789# 

Connect with Dante Royster:

Website: https://www.danteroyster.com/

Epic Mortgage Website: Epic Mortgage, Inc. NMLS 1885086

Facebook: EpicMortgage1885086

Epic Mortgage Instagram: https://www.instagram.com/epicmortgage/

“The Ultimate Mortgage Guide” book: https://www.amazon.com/dp/B0CKTRWLRP

LinkedIn: Dante Royster | LinkedIn

Twitter: https://twitter.com/DanteRoyster

YouTube: Epic Spotlight 

Email: [email protected] 

The 9 states that Epic Mortgage is licensed are: Illinois/Indiana/Michigan/Colorado/Maryland/Virginia/Florida/Georgia/Texas

Show notes by Podcastologist: Francine Poblete

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.