Today we hear from Nicholas Mills, a senior partner at McKinsey. Drawing on his close relationships with top executives across the pharmaceutical industry, Nick shares the inside story of the industry’s last decade. Hear about the cultural and process-based obstacles that hindered change before the pandemic—and the rich opportunities for growth that his clients today are better poised to capture than ever. We also explore the importance of human-centered change management, Nick’s surprising seatmate on a recent flight, and the way he explains management consulting to 7-year-olds.