Our first interview with Ray Yaptinchay and Jay Tugas took place in 2019. The guys were gearing up to transition from food truck operators to restaurateurs. In this interview, we catch up with the duo inside their Los Angeles restaurant to talk opening the doors, closing the doors, pandemic survival and customer service expectations. 

 

 

00:05:00        Were people ready for your Filipino food concept?

 

00:10:00         Were people embracing their Filipino identity more, after the George Floyd murder?

 

00:15:00         The service industry and customer service

 

00:20:30         Customer complaints during a pandemic 

 

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