Cathy Gorman-Klug is an RN, MSN, and the Director of the Quality Service Line at Nuance.. She supervises the product roadmap and product management, while monitoring regulatory rules and identifying the current trends in healthcare that clients should be aware of. She shares how the reporting landscape has changed over the years, the impact from the COVID-19 Pandemic, and how your organization can optimize your reporting system for improved outcomes and revenue performance.