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CBT Live episodes

  • What Can Dealers Learn From a Pro Car Buyer? DRV PNK at 10, EV Sales Up (11.13.26)

    What can dealers learn from a professional car buyer? Delivrd founder Tomi Mikula answers your questions, AutoNation's Ashley Shea marks 10 years of DRV PNK, and North American EV sales post their first yearly gain of 2026.

    Jim and Bridget Fitzpatrick host, with Ashley Shea, Director of Corporate Affairs at AutoNation, and Tomi Mikula, Founder of Delivrd.

    TODAY'S HEADLINES

    • North American EV sales rose 24% year over year in October to about 130,000, the first monthly gain of 2026, according to Benchmark Mineral Intelligence, with U.S. sales around 110,000. The comparison is against the first month without the federal EV tax credit, and North American EV sales are still down 21% for the year.
    • Stellantis named Tim Kuniskis U.S. Chief Commercial Officer, effective immediately. The company veteran, with Stellantis and its predecessors since 1992, now oversees all U.S. retail and fleet sales and the dealer network, on top of the American brands, marketing and retail strategy.
    • A federal judge granted CDK Global summary judgment on Tekion's monopolization and attempted monopolization claims on Nov. 10, ruling the evidence did not show CDK had monopoly power or was dangerously close to it. The ruling covers those claims, not the entire dispute.

    GUESTS

    • Ashley Shea, Director of Corporate Affairs at AutoNation. Ten years of AutoNation DRV PNK, more than $50 million raised and donated to fight cancer, $1 million in new grants to 10 nonprofit partners, and what dealers of any size can apply in their own communities.
    • Tomi Mikula, Founder of Delivrd, a former dealership F&I manager who now negotiates car purchases for consumers and has built an audience of more than 1.2 million. What dealers get wrong about today's buyer, how F&I could work better for the customer and the dealer, and questions from CBT Live viewers.

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    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to eLEND Solutions for supporting CBT Live.
    https://elendsolutions.com/

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Delivrd: https://www.delivrdto.me/

    CONNECT WITH CBT NEWS
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    58 min
  • Could Your Dealership Run Without You? Cox on Q4 Growth, CR-V Goes Hybrid (11.12.26)

    Could your dealership run without you? CEO coach Pete Srodoski on getting out of the way, Cox Automotive's Micah Tindor on where dealers can grow in Q4, and Honda's next CR-V goes hybrid-only.

    Jim and Bridget Fitzpatrick host, with Micah Tindor, AVP, Consumer Vehicle Disposal at Cox Automotive, and Pete Srodoski, CEO coach, author and Founder of Roll With the Punches. Weekdays at 12:00 PM ET.


    TODAY'S HEADLINES

    • Honda is recalling 635,808 vehicles in the U.S., the 2023-2025 Honda Pilot, 2022-2024 Acura MDX and 2021-2025 Acura TLX, because steering software can cut power steering assist. Drivers can still steer, but it takes much more effort. Dealers will reprogram the steering control unit for free, owner letters go out starting Dec. 14, and owners can check their VIN at NHTSA.gov/recalls.
    • Honda's next CR-V, a 2028 model arriving in 2027, will be sold only as a hybrid, on an all-new platform with a target of more than 10% better fuel efficiency than today's CR-V Hybrid. Hybrids are already more than half of CR-V sales.
    • Ford named former GM North America president Marissa West vice president of vehicle programs, effective Nov. 16, as it plans to refresh 70% of its global lineup by volume by 2029.

    GUESTS

    • Micah Tindor, AVP, Consumer Vehicle Disposal at Cox Automotive. Where dealers can find growth as the year closes, how sales are holding up after the midterms, and what's driving shoppers to certified pre-owned.
    • Pete Srodoski, CEO coach, author and Founder of Roll With the Punches, with more than 20 years in operations, including CEO and COO roles and oversight of 10+ retail stores with over $1 billion in lifetime revenue responsibility. How owners and GMs become the bottleneck in their own stores, and how to build managers who make decisions without them.



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    THIS WEEK'S SPONSOR
    Thank you to eLEND Solutions for supporting CBT Live.
    https://elendsolutions.com/

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Cox Automotive: https://www.coxautoinc.com/
    Cox Automotive CPO study: https://www.coxautoinc.com/insights/c...
    Honda's hybrid-only CR-V announcement: https://hondanews.com/en-US/releases/...
    Ford hires Marissa West: https://www.cbtnews.com/ford-hires-fo...

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    X: https://x.com/CarBizToday

    47 min
  • Why Veterans Belong in Auto Dealerships: Battle Buddy Leadership, Hertz Lots (11.11.26)

    This Veterans Day, Navy veteran Katie Lamphere and Marine Corps veteran Don Hall join us on why more veterans belong in automotive, National Guard veteran Michelle Melecio Taylor shares how military lessons build stronger dealership teams, and Hertz confirms it's closing its dedicated car sales lots.

    Jim and Bridget Fitzpatrick host, with Katie Lamphere, Founder of Veterans in Automotive; Don Hall, President and CEO of the Virginia Automobile Dealers Association; and Michelle Melecio Taylor, Vice President of Customer Success at UVeye.

    Today is Veterans Day. To every veteran watching, and to the veterans working in dealerships across the country, thank you for your service.

    TODAY'S HEADLINES

    • Hertz confirmed to CBT News that it's closing its dedicated Hertz Car Sales locations and moving used-vehicle sales online and into its rental network, through HertzCarSales.com, Amazon Autos, eBay and TestDrive+ at more than 300 rental locations. Hertz had about 70 U.S. sales locations in June 2024 and 45 by fall 2025, and hasn't said how many will close or when.
    • On Inside Automotive, CBT News goes inside Mercedes-Benz of Columbus North in Sunbury, Ohio, the first dedicated Mercedes-AMG Brand Center in the U.S. and one of about 12 worldwide, with Kevin Moreno, Sen. Bernie Moreno, Mercedes-Benz USA CEO Adam Chamberlain and Roger Penske Jr. Chamberlain says AMG is about 35% of U.S. Mercedes-Benz sales. Watch the full interview on CBTNews.com.

    GUESTS

    • Katie Lamphere, U.S. Navy veteran and Founder of Veterans in Automotive. The challenges veterans face moving into the civilian workforce, and how dealerships can help bridge that gap.
    • Don Hall, U.S. Marine Corps veteran and President and CEO of the Virginia Automobile Dealers Association. How his military service shaped his leadership, and the skills that make veterans a fit for dealership careers.
    • Michelle Melecio Taylor, U.S. Army National Guard veteran and Vice President of Customer Success at UVeye, with more than 25 years in the automotive industry. How she brought the military's battle buddy concept into the workplace, and what dealership leaders can do to build more resilient, accountable teams.

    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to eLEND Solutions for supporting CBT Live.
    https://elendsolutions.com/

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Veterans in Automotive: https://www.veteransinautomotive.org/
    Virginia Automobile Dealers Association: https://vada.com/
    UVeye: https://uveye.com/
    Hertz to close dedicated car sales locations: https://www.cbtnews.com/hertz-to-clos...
    Inside America's first AMG Brand Center: https://www.cbtnews.com/amg-brand-cen...

    CONNECT WITH CBT NEWS
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    LinkedIn: www.linkedin.com/company/cbt-news/posts/
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    X: https://x.com/CarBizToday

    44 min
  • What's Ahead for NY Dealers in 2027? Closing Beyond Price, Record $51K ATP (11.10.26)

    What's ahead for New York dealers in 2027? Mark Schienberg of the Greater New York Automobile Dealers Association joins us, Joe Verde trainer Sean Gardner shares how to close deals without relying on price, and new-vehicle prices top $51,000 for the first time.

    Jim and Bridget Fitzpatrick host, with Mark Schienberg, President of the Greater New York Automobile Dealers Association, and Sean Gardner, Sales Trainer with the Joe Verde Group.


    TODAY'S HEADLINES

    • Honda will spend $3 billion on a new plant in central Ohio that's expected to add more than 2,000 jobs and build about 240,000 hybrid, gas and electric vehicles a year, with production expected to start in 2029, pending final government approvals.
    • Cox Automotive says the average new-vehicle transaction price topped $51,000 for the first time in October, up 2.1% from a year ago, while the sales pace came in at 15.5 million, below Cox's 16.1 million forecast.
    • Elon Musk says Tesla will have to return Cybertruck deposits to "a lot of people" before the Cybertruck line at Gigafactory Texas winds down around mid-2027 to make room for Cybercab production. Kelley Blue Book and Cox Automotive estimate about 11,586 Cybertrucks sold through the third quarter, down 28% from a year earlier.

    GUESTS

    • Mark Schienberg, President of the Greater New York Automobile Dealers Association. The association's 2026 economic impact report, which shows more than $70 billion in economic activity, plus the midterm elections, dealer sentiment in New York and his takeaways from the Paris Motor Show.
    • Sean Gardner, Sales Trainer with the Joe Verde Group. How salespeople can shift the conversation from price to value, stay confident in an unpredictable market and make closing easier, including why "yes" questions work.

    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to eLEND Solutions for supporting CBT Live.
    https://elendsolutions.com/

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Greater New York Automobile Dealers Association economic impact: https://www.gnyada.com/economic-impact
    Joe Verde Group: https://www.joeverde.com/
    Honda's Ohio plant announcement: https://global.honda/en/newsroom/news...
    Cox Automotive Auto Market Weekly Summary: https://www.coxautoinc.com/insights/a...

    CONNECT WITH CBT NEWS
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    X: https://x.com/CarBizToday

    53 min
  • Where Are Dealers Losing Service Customers? Ex-Xerox CEO on AI, GM EV Recall (11.09.26)

    Where are dealers losing service customers? Jeff Cowan joins us on service retention, former Xerox CEO Steve Bandrowczak shares how to turn AI into real profits, and GM recalls more than 67,000 EVs over a brake software issue.

    Jim and Bridget Fitzpatrick host, with Jeff Cowan, President of Jeff Cowan's Pro Talk, and Steve Bandrowczak, former CEO of Xerox.

    TODAY'S HEADLINES

    • GM is recalling more than 67,000 Cadillac Lyriq, Celestiq and Vistiq and Chevrolet Blazer EV models because brake software can briefly fail to slow the vehicle in a low-speed turn over a bump or dip. GM has complaints of 20 minor accidents it says may be related, and the fix is a free software update, over the air or at the dealer.
    • Incoming Democratic committee leaders Sen. Ron Wyden and Rep. Richard Neal want to roll back tariffs on Canada after Democrats take control of Congress in January, and Canadian Prime Minister Mark Carney says Canada welcomes the push. Any repeal would need to pass both chambers and could face a presidential veto.
    • Cox Automotive's Manheim Used Vehicle Value Index rose to 206.8 in October, up 0.5% from September and 2% from a year ago on a seasonally adjusted basis. Used EV values rose 6.6% year over year.
    • On today's Inside Automotive, Kerrigan Advisors Managing Director Ryan Kerrigan says Toyota and Lexus dealership values have been completely reset, with multiple stores trading for several hundred million dollars in blue sky. The full interview is on CBTNews.com.

    GUESTS

    • Jeff Cowan, President of Jeff Cowan's Pro Talk. Where service departments are losing customers, from BDC follow-through and appointment show rates to advisor communication and CSI, and how dealers can improve retention.
    • Steve Bandrowczak, former CEO of Xerox. How he led an AI-driven operating model that helped generate approximately $250 million in savings, and what dealers can learn from it about using AI to cut costs.

    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to eLEND Solutions for supporting CBT Live.
    https://elendsolutions.com/

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Ryan Kerrigan on Inside Automotive: https://www.cbtnews.com/toyota-and-le...
    Kerrigan Advisors: https://www.kerriganadvisors.com/
    Manheim Used Vehicle Value Index, October 2026: https://www.coxautoinc.com/insights/m...
    Xerox: https://www.xerox.com/

    CONNECT WITH CBT NEWS
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    Facebook: www.facebook.com/CarBizToday/
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    X: https://x.com/CarBizToday

    46 min
  • What Should Dealers Do Now on AI? Tesla to End Cybertruck, New Toyota N.A. CEO (11.06.26)

    What should dealers be doing now to stay ahead on AI? Futurist Daniel Burrus joins us, plus Tesla is ending the Cybertruck and Toyota Motor North America names a new CEO.

    Jason Becknell hosts, in for Jim and Bridget Fitzpatrick, with Daniel Burrus, CEO of Burrus Research, futurist, AI strategy expert and New York Times bestselling author. Weekdays at 12:00 PM ET.

    TODAY'S HEADLINES

    • Toyota Motor North America COO Mark Templin becomes president and CEO on January 1. Current CEO Ted Ogawa steps down at the end of the year and returns to Toyota Motor Corporation in Japan as a senior fellow.
    • Sonic Automotive plans to spend an extra $5 million to $7 million on EchoPark in the fourth quarter, its biggest marketing push yet, with a new ad campaign, a new Orlando store and an updated buying app. EchoPark retail used sales rose 22% in the third quarter to nearly 20,000 units, while gross profit fell 12% to just under $3,000 per unit.
    • Tesla will wind down Cybertruck production at Gigafactory Texas around the middle of next year. Sales fell from about 39,000 in 2024 to roughly 20,000 last year and just over 11,500 through the first three quarters of this year.
    • BYD's Yangwang U9 Xtreme set a new record for the fastest production car, topping 312 mph on a closed section of public road in Abu Dhabi.


    GUESTS
    Daniel Burrus, CEO of Burrus Research, futurist, AI strategy expert and New York Times bestselling author. How AI is reshaping car retail on both the dealer side and the customer side of the deal, plus the shifts coming on EVs, hybrids and self-driving cars.


    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to GoTo Connect for Automotive for supporting CBT Live.
    https://www.goto.com/automotive

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Daniel Burrus and Burrus Research: https://www.burrus.com/
    Toyota names Mark Templin on CBT News: https://www.cbtnews.com/toyota-names-...
    EchoPark campaign on CBT News: https://www.cbtnews.com/sonic-automot...
    Cybertruck production on CBT News: https://www.cbtnews.com/cybertruck-pr...

    CONNECT WITH CBT NEWS
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    Instagram: www.instagram.com/carbiztoday/
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    LinkedIn: www.linkedin.com/company/cbt-news/posts/
    TikTok: www.tiktok.com/@carbiztoday
    X: https://x.com/CarBizToday

    41 min
  • Can GM's Hybrid SUVs Catch Up? Toyota Operating Profit +34%, B-52 Leadership (11.05.26)

    Can GM's hybrid SUVs catch Toyota, Hyundai and Kia? Plus, Toyota's operating profit jumps 34%, Stellantis names a North America COO, and a retired B-52 colonel on leading under pressure.

    Bridget Fitzpatrick and Jim Fitzpatrick are joined by John Murphy, Founder and Managing Partner of Murphy Automotive Partners, and Trey Morriss, retired U.S. Air Force Colonel, leadership expert and author of DOOM 34. Weekdays at 12:00 PM ET.

    TODAY'S HEADLINES

    • Toyota reported July through September operating profit of about 1.13 trillion yen, up 34%, and raised its full fiscal year operating profit forecast to 3.9 trillion yen from 3.4 trillion yen, helped by strong hybrid demand and a weaker yen.
    • Stellantis named Pablo Di Si chief operating officer for North America and American Brands, effective immediately. He reports to CEO Antonio Filosa, who had kept those responsibilities alongside the CEO role.

    GUESTS

    • John Murphy, Founder and Managing Partner, Murphy Automotive Partners. How GM's reported hybrid SUV plans stack up against Toyota, Hyundai and Kia, plus the shift in the House and Senate and what his data says about November.
    • Trey Morriss, retired U.S. Air Force Colonel, leadership expert and author of DOOM 34. What a record-setting 35-hour mission that helped launch Operation Desert Storm taught him about building trust and leading teams under pressure.



    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to GoTo Connect for Automotive for supporting CBT Live.
    https://www.goto.com/automotive

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Trey Morriss and DOOM 34: https://treymorriss.com/
    Toyota earnings on CBT News: https://www.cbtnews.com/toyota-annual...
    Stellantis announcement: https://www.stellantis.com/en/news/pr...

    CONNECT WITH CBT NEWS
    Website: www.cbtnews.com
    Instagram: www.instagram.com/carbiztoday/
    Facebook: www.facebook.com/CarBizToday/
    LinkedIn: www.linkedin.com/company/cbt-news/posts/
    TikTok: www.tiktok.com/@carbiztoday
    X: https://x.com/CarBizToday

    45 min
  • The Votes Are In, What's Next for Auto? Tariffs, Kia's Record October (11.04.26)

    The midterm votes are in and dealers are watching tariffs, costs and vehicle policy, Kia reports its best October in the U.S., and Mazda's October sales rise 25%.

    Bridget Fitzpatrick and Jim Fitzpatrick are joined by Tim Hovik, Owner of San Tan Ford in Gilbert, Arizona, and Dan Varroney, Founder of Potomac Core and author of Rethinking Economic Growth.

    TODAY'S HEADLINES

    • AP and Reuters report Democrats won control of the House and Senate, with the new Congress taking office in January and President Trump still in office. That could bring more scrutiny of tariffs and debate over EV policy, but the election itself does not remove tariffs or restore EV incentives.
    • Kia America reported its best October in the U.S., with 80,008 total vehicles sold, up 16%, retail sales of 68,926, up 20%, and hybrid sales up 114%.
    • Mazda reported 31,446 U.S. vehicles sold in October, up 25%, or up 20.5% adjusted for selling days.

    GUESTS

    • Tim Hovik, Owner, San Tan Ford, Gilbert, Arizona. The economy, consumer confidence and what dealers should be watching next.
    • Dan Varroney, Founder, Potomac Core, and author of Rethinking Economic Growth. What the election results could mean for business policy, tariffs and the auto industry heading into 2027.

    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to GoTo Connect for Automotive for supporting CBT Live.
    https://www.goto.com/automotive

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    San Tan Ford: https://www.santanford.com/
    Potomac Core: https://www.potomaccore.com/
    Kia America October sales: https://www.prnewswire.com/news-relea...
    Mazda October sales: https://www.prnewswire.com/news-relea...

    CONNECT WITH CBT NEWS
    Website: www.cbtnews.com
    Instagram: www.instagram.com/carbiztoday/
    Facebook: www.facebook.com/CarBizToday/
    LinkedIn: www.linkedin.com/company/cbt-news/posts/
    TikTok: www.tiktok.com/@carbiztoday
    X: https://x.com/CarBizToday

    50 min
  • Tennessee Denies Scout a Dealer License, Customer Churn, A Century in Autos (11.03.26)

    Tennessee denied Scout's direct sales dealer license, Shep Hyken explains why customers leave and how dealers bring them back, and Fletcher Flower looks back on more than a century of family history in Colorado's auto business.

    Bridget Fitzpatrick and Jim Fitzpatrick are joined by Fletcher Flower, CEO of Flower Motor Company, and Shep Hyken, customer service and customer experience expert and New York Times bestselling author.

    Today is Election Day. Check your local polling location and hours.

    TODAY'S HEADLINES

    • The Tennessee Motor Vehicle Commission denied Scout's application for a direct sales dealer license last week, citing Scout's ownership structure and state franchise restrictions.
    • Cox Automotive's 2026 CPO study of 825 consumers planning to buy within six months classifies 46% of shoppers as high-potential certified pre-owned buyers, while CPO makes up about 12% of retail used sales.
    • Ford announced its Privacy Promise, an educational website on vehicle data collection, use and customer controls, and says it does not sell personal driving behavior data to data brokers or insurance companies.

    GUESTS

    • Fletcher Flower, CEO, Flower Motor Company. His family's roots in the car business go back more than a century, and he talks about how the Subaru franchise came together and how allocation lines up with demand in Colorado.
    • Shep Hyken, customer service and customer experience expert, keynote speaker and New York Times and Wall Street Journal bestselling author. What drives customers away and what makes a win-back conversation work.



    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to GoTo Connect for Automotive for supporting CBT Live.
    https://www.goto.com/automotive

    USED CAR WEEK
    November 16-19 in San Diego. CBT Live will be there.
    https://usedcarweek.biz/

    MENTIONED IN THIS EPISODE
    Flower Motor: https://www.flowermotor.com/
    Shep Hyken, five ways to eliminate customer churn: https://hyken.com/customer-service-st...
    Scout in Tennessee, Repairer Driven News: https://www.repairerdrivennews.com/20...
    Cox Automotive CPO study: https://www.coxautoinc.com/insights/c...
    Cox CPO study on CBT News: https://www.cbtnews.com/cox-automotiv...
    Ford Privacy Promise: https://www.fromtheroad.ford.com/us/e...
    Ford data and privacy site: https://www.ford.com/data-and-privacy/


    CONNECT WITH CBT NEWS
    Website: www.cbtnews.com
    Instagram: www.instagram.com/carbiztoday/
    Facebook: www.facebook.com/CarBizToday/
    LinkedIn: www.linkedin.com/company/cbt-news/posts/
    TikTok: www.tiktok.com/@carbiztoday
    X: https://x.com/CarBizToday

    48 min
  • How Are Dealers Adapting to the CARS Act? Leadership Blind Spots, Willis Sale (11.02.26)

    Ryan Crenshaw of Toyota of Riverside on how dealers are adapting to California's CARS Act one month in, Les Csorba on the leadership blind spots that drive good employees away, and CDK's new numbers on buyers visiting more dealerships.

    Bridget Fitzpatrick and Jim Fitzpatrick are joined by Ryan Crenshaw, vice president, general manager of Toyota of Riverside, and Les Csorba, CEO coach and partner at Heidrick & Struggles.


    TODAY'S HEADLINES

    • New numbers from CDK show 30% of surveyed buyers visited three or more dealerships in October, up from 19% in September. Agreeing on a trade value got harder, with 51% calling it easy, down from 58%, while CDK's Ease of Purchase score reached 82%.
    • The U.S. and Canada are signaling progress toward a possible trade agreement, with President Trump describing the concept of a deal and Prime Minister Mark Carney describing constructive discussions. No final agreement or specific auto tariff relief has been announced.
    • Collin Sewell and Jason Willis have acquired Willis Automotive's 11 Iowa locations from Rich Willis and Willis Automotive. Jason Willis becomes CEO, and the business remains independent from the Sewell Family of Companies.
    • On Inside M&A, Sid Barron, senior vice president of strategic initiatives at Dave Cantin Group, and Dave Cantin discuss the personal side of selling a dealership and why owners need support beyond the closing table.


    GUESTS

    • Ryan Crenshaw, vice president, general manager, Toyota of Riverside. California's CARS Act took effect October 1, and this is what has changed on the showroom floor one month in, from advertised pricing and add-ons to the three-business-day cancellation right for qualifying used-car buyers.
    • Les Csorba, CEO coach and partner at Heidrick & Struggles and author of Aware: The Power of Seeing Yourself Clearly. The leadership blind spots behind turnover and low morale, and what owners and managers can do about them.



    GET THE NEWSLETTER
    https://www.cbtnews.com/newsletter-si...

    THIS WEEK'S SPONSOR
    Thank you to GoTo Connect for Automotive for supporting CBT Live.
    https://www.goto.com/automotive

    MENTIONED IN THIS EPISODE
    Toyota of Riverside: https://www.toyotaofriverside.com/
    Heidrick & Struggles: https://www.heidrick.com/
    CDK Global: https://www.cdkglobal.com/insights/ri...
    Willis Automotive on CBT News: https://www.cbtnews.com/collin-sewell...
    Sid Barron on CBT News: https://www.cbtnews.com/dave-cantin-g...

    CONNECT WITH CBT NEWS
    Website: www.cbtnews.com
    Instagram: www.instagram.com/carbiztoday/
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    LinkedIn: www.linkedin.com/company/cbt-news/posts/
    TikTok: www.tiktok.com/@carbiztoday
    X: https://x.com/CarBizToday

    42 min

About CBT Live

From the publisher's feed

CBT Live is CBT News' daily show for auto dealers who want to stay ahead of the industry, not just react to it. Airing weekdays at noon ET, hosts talk with dealer principals, OEM leaders, andโ€ฆ