In this Compass Check, Mary Ann breaks down one of the biggest leadership traps: solving the wrong problem. Inspired by last week’s Klarhet Shift conversation with Malati, this episode explores why teams keep fighting the same fires and how leaders can uncover the real constraints in their systems.

You’ll learn practical steps you can apply today: going to see the work, questioning assumptions, mapping the process, using a CX/UX lens, and identifying when the system—not the people—is driving recurring issues.

If you want your team to stop firefighting and start improving, this episode gives you a clear starting point.