There are many factors at play in the automotive aftermarket right now, from supply chain disruptions to electric vehicles, technician shortages and more. 

In this episode, Susanna Gotsch, author of the annual CCC Crash Course Report, offers insight on how shops can navigate these areas during a conversation with ADAPT Automotive's Hanna Bubser. Gotsch is a Senior Director, Industry Analyst with CCC Intelligent Solutions.

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