Send us a text

Here is my honest assessment of CCW 2022 (June) 

The Good:
The technology is getting better and better with each show, the industry is strong with many tech leaders showcasing amazing uses for Ai, gamification, augmented reality, WFM, voice authentication, and gamification.

The Bad:
Very few end-users at the show.  It was more of a technology showcase than a place to do real business with lots of buyers, especially in the BPO market.  

The cost is astronomical, there are some funny stories like how much it costs to even get your booth carpet swept with a vacuum (no that's not a joke)

The Missing:
Thought leadership.  When you have to pay to speak for most of the sessions, the emphasis is on ROI and not on adding value.

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "CCW" to 814-247-0633

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel