We're joined today by Cecil Rinker, whom Cynthia has dubbed "The Operations Genie." And for good reason: Cecil has spent 23 years in the senior housing industry, where he has been able to purse his passion for operations and employee relations.

In part one of a two-part episode, Cecil discusses the challenges with workforce in the industry and shares some insights on how improving employee relations can lead to better retention, improved performance, increased morale, and how all of that affects a community as a whole.

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