CELab: The Customer Education Lab

CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

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Are you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman, CEO and founder of LearnExperts, for an inspiring discussion about the power of AI in instructional design and customer training.

Sarah shares her decades of experience transitioning from instructional designer to entrepreneur, and how LearnExperts’ LEAi platform is reshaping training efficiency and scalability for SaaS and enterprise teams. Listen in to discover proven approaches to accelerate course development, create certification-ready exams, and empower both instructional designers and business experts to deliver high-quality, impactful customer learning at scale.

Key Topics:

  • How AI in LearnExperts accelerates course creation by up to 85% while ensuring quality and consistency
  • Overcoming human resistance to change when implementing new technology in learning teams
  • Practical use cases: Equipping non-instructional designers to build effective training content
  • Automating exam/question bank creation with built-in best practices for certification
  • Strategies for updating, customizing, and repurposing training materials quickly for evolving business needs
  • The importance of embedding domain expertise and learning science into scalable platforms
  • Enabling customer education teams to address backlogs and prevent customer churn
    • ...more
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    CELab: The Customer Education LabBy CELab
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