How to get higher return on investment from customer surveys and other customer data, and simultaneously improve customer experience. From the blog Customer Experience Optimization:(3:49)

CEM: High ROI by Leveraging Customer Data

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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CEM: High ROI by Leveraging Customer Data

CEM: High ROI by Leveraging Customer Data