In this episode, we explore how a leading Indian paint manufacturer collaborated with Datamatics to centralize its order management process, significantly enhancing customer experience and operational efficiency. The client faced challenges in managing a vast network of buyers and suppliers, leading to inefficiencies in order handling amid growing demand. Datamatics deployed 50 multilingual professionals trained to provide personalized attention to paint dealers, implementing Order-to-Cash (O2C) solutions.

These specialists also managed dealer complaints, followed up with overdue dealers for payments, conducted market surveys, and updated the ERP systems. This initiative resulted in a 30% increase in order bookings, extended the order booking window to 11 hours, achieved 100% control over the billing process, and reduced time wastage by 50%. Discover the strategies and technologies that facilitated this transformation, leading to improved operational efficiency and customer satisfaction.​

https://www.datamatics.com/resources/case-studies/centralization-of-order-management-for-a-leading-paint-manufacturer