In this episode, Seth talks to his MBA cohort member, fellow CEO, and family friend Meredith Bronk. Meredith is President and CEO of Open Systems Technologies in Grand Rapids and has been a leader there for over 20 years. Seth applauds OST's innovative, empathic approach — a corporate culture heralded by Meredith and backed up in her personal life as well as her leadership.

Meredith digs into what corporate empathy looks like, especially in a worldwide unprecedented crisis. She shares her tips for leaders to lead with authenticity, and spills her "dirty little secret" about the hard truth of returning to in-office work.