Edward welcomes Nick Mehta to the show. He is an American technology entrepreneur and is currently the CEO of Gainsight. Prior to that, he was the CEO of LiveOffice, which was sold to Symantec. He is often credited for creating the customer success category. 

In this episode, we discuss:

• How to pick board members in your life and work
• A beginners mindset and practicing Shoshin 
• Establishing company values
• The 3 reasons he’s staying in Customer Success
• Companies reshaping around the customer 

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