Do you find yourself wanting to evaluate your team's performance but not knowing where to start or how to do it? Are you lacking a system for helping your teammates grow both professionally and personally? If so, you'll want to listen in to this week's episode of Relative Profitability. 

Scott Luberto is the co-founder and head of product at Atlas Navigator. His official title, however, is the Chief Enthusiasm Officer — aka CEO. I hired Scott's firm a few months ago to help my company, improve upon our quarterly and annual reviews and to help us support our team members' professional and personal growth. Join us on this episode of Relative Profitability as we talk about performance management systems!

Highlights from this episode

• What is involved in the process of competency modeling? [1:25]
• What is a performance management system? [3:06]
• Defining excellence and understanding what that looks like [5:14] 
• From assessment numbers to action [9:19]
• How to tell if you have engaged employees [12:23] 

What is a performance management system?

Essentially, a performance management system helps people have a good understanding of where they currently stand with their skills and where the business is trying to go, so they can know where they fit in. It's also about having a good conversation and improving communication. 

First, we must understand what skills are needed for each role in the business. What does success look like for any given job in the organization? Secondly, there will be a review process. Not only will there be a review from me, but there will also be a self-assessment and in some cases, a peer will assess them as well. 

Once roles are understood, success has been clearly defined, and assessments have been done, we can then connect the dots by assigning action items to help team members get to where they need to be. Listen to this episode for more on the topic of performance management systems!

What does it mean to define excellence in your organization?

According to Scott, defining excellence in your organization means establishing the rules everyone will be playing by. It's asking yourself, "What does 'great' look like?" To take it a step further, what does "great" look like for beginners, for someone proficient, and for someone that is an expert? 

To gauge competencies, everyone must know what is considered excellence, so they'll know what to strive for and what to measure themselves up against. Basically, they won't know what they don't know. It's not necessarily an easy process, but what is the alternative? The alternative is having team members that have different ideas of what they should be striving for — which is not good. Listen in to this episode to hear more about defining excellence when it comes to a performance measurement system.

From assessment to action: Helping team members get from where they're at to where they need to be. 

Once excellence has been established, and competencies can now be measured, this is where the fun part comes in — in my opinion. As entrepreneurs, we have the opportunity to reframe the conversation of performance assessments. It doesn't have to be a rigid assessment. We don't have to hit our employees over the head with a hammer. Instead, to quote Scott, "If there's a hammer it's to build you up with, not to tear you down." I couldn't agree more. It's all about the opportunity for growth and becoming a better person and professional. Ultimately, that's what's going to move the entire organization forward. The organization will move forward from getting team members the help, training, and resources that they need to develop themselves personally and fulfill their job role to a level of excellence. Check out this episode to hear more! 

Resources & People Mentioned

• Thrive by Design by Don Rheem (book)

Connect with Scott Luberto

• At Atlas Navigator's Website
• Like Atlas Navigator on Facebook
• Follow Atlas Navigator on LinkedIn
• Follow Atlas Navigator on Instagram
• Follow Atlas Navigator on Twitter
• Follow Scott Luberto on Facebook
• Follow Scott Luberto on Twitter
• Follow Scott Luberto on Instagram 
• Follow Scott Luberto on LinkedIn

Connect With Rich Daughtridge

• www.Daughtridge.com 
• Follow on Facebook
• Follow on Instagram
• Follow on Linkedin
• Follow on Twitter
• Subscribe on YouTube

Subscribe to Relative Profitability on Apple Podcasts, Spotify

Audio Production and Show notes by PODCAST FAST TRACK https://www.podcastfasttrack.com