I spoke with Sue Pasfield, the Founding Director, and Janis Richman, the Director of Consulting, respectively, for Capensys, a full-service international technology training company focused on the legal industry. They are also founders of the Legal Technology Core Competencies Certification Coalition (LTC4), a non-profit group that has created industry-standard legal technology core competencies. e discussed the advantages of a goal-based approach, the key trends in training, and how the movement toward certification and audits is impacting the market, among other topics.