In this episode, Jon and Justin interview Chad Rapper, president of True North Payment Solutions. Chad shares how he got into sales at a young age as a waiter learning the impact of good customer service before transitioning into real estate, furniture sales, and eventually into the payments industry. Chad recounts his over 20 years of experience in the payments industry, from starting at a regional processor to becoming a sales leader and learning tough lessons about putting people before profits. He offers his perspectives on authenticity, compassion, and what it takes to build sales agents up.