CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at <a href='https://www.cxtoday.com/vendor/five9/'>Five9</a>.We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we discuss:<ul><li>The challenges of 2024, and what has caused them?</li><li>What lessons should contact centers take forward?</li><li>What do the brands performing best with contact center AI have in common?</li><li>How is Five9 setting its customers up for success with contact center AI?</li></ul>

CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9. We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we discuss:The challenges of 2024, and what has caused them?What lessons should contact centers take forward?What do the brands performing best with contact center AI have in common?How is Five9 setting its customers up for success with contact center AI?

CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at <a href="https://www.cxtoday.com/vendor/five9/" rel="noopener noreferrer">Five9</a>.We reflect on 2024, considering the challenges and opportunities of contact center AI. In doing so, we discuss:<ul><li>The challenges of 2024, and what has caused them?</li><li>What lessons should contact centers take forward?</li><li>What do the brands performing best with contact center AI have in common?</li><li>How is Five9 setting its customers up for success with contact center AI?</li></ul>

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

Sign up to save your podcasts

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

More shows like CX Today

Business English from All Ears English