Almost every MSP I have ever talked to has dealt with change control but very few have a change control plan.  The feedback is often tied to lack of caring on the part of the clients or it slows us down and prevents us from getting the changes done in a timely manner.  Join me on this episode with C2 Computer Services where I talk with Craig Lojewski in a discussion around how one client demanded Change Control Plan for all changes and it led to the implementation across all clients for any change that had impact to infrastructure.