Frontline Innovators

Change Curve Management - Frontline Innovators - Episode # 049

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Jason Jackson is the Manager in Change Management North America Lead at Miebach Consulting. Victoria Ma is the Digital and Innovation Lead for North America at Miebach Consulting. They sit down together and join host Eugene Signorini to talk about some of the challenges facing frontline workers today.

 

 

Takeaways 

 

  • Retention and motivation are big issues facing deskless workers. The news is covering all the issues with frontline workers and they can’t escape it. 
  • It’s hard to keep up with the rapid pace of change and it forces frontline workers to adapt quickly. They will finally learn a new technology and then something else replaces it. 
  • Frontline workers don’t have the option to use different technology they are used to. They need to adapt and it creates a lot of stress among workers. 
  • You want to provide people with the tools to deal with digital transformation but also tips on it as well, so they know how to handle more changes in the future. 
  • Make sure you understand the effect that change will have and who it will affect. That will make it easier to implement so you know who you need to talk with. 
  • Educate people on the importance of change management. If they don’t fully understand it they won’t embrace it.
  • The most influential person at any company is not the person with the biggest title but the person who can rally people to their cause. 





    • Quote of the show

     

    24:25 “We all have different change curves that we go through and the speed by which we go through those changes is different for every individual. When we do our offers, we actually talk about change curve management as one of our opening slides to our clients, because it's important that they understand and appreciate that they may be miles ahead and they may have to slow down a little bit and make sure that the rest of the train, you know, and the caboose has caught up to the engine at the front.”




    Links

     

    • LinkedIn for Jason: https://www.linkedin.com/in/jasonjacksoncscp/ 
  • LinkedIn for Victoria: https://www.linkedin.com/in/victoria-ma-41607539/
  • Company Website: https://www.miebach.com/en/



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