We all love a shiny new system — but what happens after the demo? In this candid episode, Danni Le Grande is joined by Selin Ertac from Tangelo Advice Consulting to unpack the all-too-common disconnect between technology rollouts and the people expected to make them work.

From war stories of disengaged teams and overcooked implementations, to practical strategies for meaningful, human-first change management — this is a must-listen for anyone tired of throwing good tech at bad processes.

They dive into:

• Why change fatigue derails even the best software

• The underestimated power of clear processes and role definition

• The sneaky pitfalls of “just one more feature” thinking

This one’s for the Ops Leads, Paraplanners, Practice Managers — and the Firm Leaders who want tech to stick.

Danni Le Grande

Selin Ertac

Finura Group: https://finuragroup.com/