If change is constant, why do so many workplaces still treat it like an occasional project—complete with a timeline, a comms plan, and a hope that people “buy in”?

Jay Kiew argues that this is exactly why leaders keep running into fatigue, cynicism, and whiplash. In his book "Change Fluency: 9 Principles to Navigate Uncertainty and Drive Innovation," Jay’s thesis is straightforward: change can’t be managed; it requires fluency—built through mindset, norms, and cultural conditions that help people adapt without detaching from the work.

In this episode of Leadership NOW, Jay and Dan explore: the four change mindsets, the “Discover, Design, Differentiate” framework, the five chains that stall transformation, organizational learned helplessness, and why the tyranny of the urgent has become one of the most ruthless blockers of creativity and better leadership decisions.

More about Jay Kiew: https://changefluency.com

More about Dan Pontefract: https://www.danpontefract.com