Heba Abu Jarbou works as a Quality Assurance Officer at Islamic Relief in Palestine. She is also Start Network’s Change Maker in the category of Inclusive.

In this episode, Heba talks about her work to train colleagues on issues related to gender, protection and inclusion, and how to consider them in the lifecycle of all projects. She also discusses her latest project to develop an inclusive feedback and complaints mechanism that will allow those with disabilities to report issues more easily.