When it comes to the topic of ‘change’, there are varying opinions and reactions from different people in the same room. Change can be scary. But change often takes you to the place where you need to be, rather than where you’ve become comfortable being. The overall objective of change management is to ensure a smooth transition from current state to future state with minimal disruption to business operations while fully leveraging the capabilities of the new or enhanced ways of working. In most organisations, these objectives are met through four key components of a change management effort — communication, outreach, training, and support.

Today’s guest has been approaching change through a positive perspective. Chasing it, rather than avoiding it. In the process of change management, she believes in the importance of energy, collaboration and people. The human-element of change. Now as a Change & Implementation Manager for Digital Technology at Heineken, we sit down with Tania Tasheva to talk about her journey, and how she approaches the topic of change.