Change is often implemented without the input and consideration for the individuals it impacts. Natalie Ilkiw is a professional in change management who works for an airline company based in Calgary. Natalie talks about the challenges and shares tips for strategies to bring people along as change is occurring. The more people are involved with any given initiative or project from start to finish, the greater their sense that they're actively contributing - which can drive deeper buy-in as well as higher morale overall. Remember each episode features topics like #customerexperience, #employeeexperience, #marketing #digitaltransformation #innovation #user experience.