Pete and Robyn take you through the three distinct stages of change, to help you plan to implement a major change in your business. Start by creating the motivation to change (unfreeze). Move through the change process by promoting effective communications and empowering people to embrace new ways of working (move). The process ends when you return the organisation to a sense of stability (refreeze), which is necessary for creating the confidence from which to embark on the next, inevitable change.