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Change Saturation - Frontline Innovators - Episode # 17
Sean Higgins, Organizational Change Manager for Insight Global, has empathy for the frontline workers after his time working at a grocery store. He uses this empathy to better relate to those deskless workers and the struggles that they face on a daily basis.
On this episode of Frontline Innovators, Sean and Justin discuss how the deskless worker can be better prepared for the changes in technology that they face.
Takeaways
- The way in which the roles will be changing for frontline employees in terms of new technology being implemented is one of the biggest challenges they face.
Quote of the show:
9:30 "When I went into some of the stores as part of the team to develop the training, update the communications and so forth - there was, I don't want to say equal group, but - there was a group of people, very excited about being able to use technology in their day-to-day work.
So maybe they had been in a role in that store for a few years. They'd done different things, different departments. Now they're introducing this kind of new, fresh way of working. It's got a high profile, you get a different shirt than the rest of the employees. So you also want to leverage that too.”
Links
- LinkedIn: https://www.linkedin.com/in/seanmhigginsohio/
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
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By frontlineinnovators
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Sean Higgins, Organizational Change Manager for Insight Global, has empathy for the frontline workers after his time working at a grocery store. He uses this empathy to better relate to those deskless workers and the struggles that they face on a daily basis.
On this episode of Frontline Innovators, Sean and Justin discuss how the deskless worker can be better prepared for the changes in technology that they face.
Takeaways
- The way in which the roles will be changing for frontline employees in terms of new technology being implemented is one of the biggest challenges they face.
Quote of the show:
9:30 "When I went into some of the stores as part of the team to develop the training, update the communications and so forth - there was, I don't want to say equal group, but - there was a group of people, very excited about being able to use technology in their day-to-day work.
So maybe they had been in a role in that store for a few years. They'd done different things, different departments. Now they're introducing this kind of new, fresh way of working. It's got a high profile, you get a different shirt than the rest of the employees. So you also want to leverage that too.”
Links
- LinkedIn: https://www.linkedin.com/in/seanmhigginsohio/
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS