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Change The Game w/ Paul Kundert
In this episode of the Leaderboard Podcast, Zach and Henry sit down with President/CEO Paul Kundert of UW Credit Union. Paul talks about his career growth from working in a smaller market to becoming a credit union president and CEO with 5.2 billion in assets. He firmly believes that he has been successful in his current position by helping build teams and pursuing an honest and objective view of how the organization is doing. Paul also discusses the decision to take a national stance against overdraft fees and the harmful effects overdraft fees have had on customers.
"The most time-compressed people in society are poor people. They have no time because being poor is a very demanding business."
- Paul Kundert, President/CEO, UW Credit Union
Paul Kundert Bio
Since 2003, Paul Kundert has been President/CEO of UW Credit Union, a state chartered, federally insured financial cooperative serving Wisconsin communities. UW Credit Union's 900 employees serve the financial service needs of approximately 330,000 members through innovative technology and 31 branch locations. With assets of $5.2 billion, UW Credit Union is ranked among Wisconsin's top 10 depository financial institutions. Since 2003, UW Credit Union's membership has tripled, while members' equity has increased by nearly nine times. Measured customer and employee satisfaction have also posted impressive gains with a 56% increase in customer Net Promotor Scores. Consumer Reports magazine in 2016 cited UW Credit Union as the best place to bank in Wisconsin, while Forbes
magazine in 2018 named UW Credit Union as top among Wisconsin credit unions in customer satisfaction. Madison Magazine named UW Credit Union the top large employer in its 2021 Best Places to Work.
Paul has been an outspoken champion of fairness in financial services, most recently advocating for reform in banking fees disproportionately paid by low wealth consumers. In 2022 he provided testimony on this issue to the House Financial Services Committee. He also served as a Primary Negotiator for the US Department of Education Negotiated Rulemaking Committee 2013-2014, focusing on financial firms marketing campus banking products to colleges, universities, and their students. In 2020 he was appointed by Governor Evers to the Task Force on Student Debt, chaired by the Secretary of the Department of Financial Institutions and tasked with assessing student debt in Wisconsin and providing long-term strategies to reduce education-related debt, prevent abusive practices, and improve financial literacy education. An advocate for the credit union movement, Paul served from 2012 to 2020 on the board of directors of the Filene Research Institute, a credit union industry think tank focused on issues impacting consumer financial well-being and economic empowerment.
Currently, Paul is a member of the Federal Reserve Bank of Chicago Community Depository Institutions.
Advisory Council, which promotes communication between the Chicago Fed and representatives from community depository institutions, including banks, thrifts, and credit unions in the Seventh District.
Paul received a bachelor's degree in accounting from Winona State University. He also earned an MBA from the University of St. Thomas as well as a CPA professional designation. Paul started his career as a certified public accountant with the professional services firm RSM McGladrey.
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By leaderboardpodcastIn this episode of the Leaderboard Podcast, Zach and Henry sit down with President/CEO Paul Kundert of UW Credit Union. Paul talks about his career growth from working in a smaller market to becoming a credit union president and CEO with 5.2 billion in assets. He firmly believes that he has been successful in his current position by helping build teams and pursuing an honest and objective view of how the organization is doing. Paul also discusses the decision to take a national stance against overdraft fees and the harmful effects overdraft fees have had on customers.
"The most time-compressed people in society are poor people. They have no time because being poor is a very demanding business."
- Paul Kundert, President/CEO, UW Credit Union
Paul Kundert Bio
Since 2003, Paul Kundert has been President/CEO of UW Credit Union, a state chartered, federally insured financial cooperative serving Wisconsin communities. UW Credit Union's 900 employees serve the financial service needs of approximately 330,000 members through innovative technology and 31 branch locations. With assets of $5.2 billion, UW Credit Union is ranked among Wisconsin's top 10 depository financial institutions. Since 2003, UW Credit Union's membership has tripled, while members' equity has increased by nearly nine times. Measured customer and employee satisfaction have also posted impressive gains with a 56% increase in customer Net Promotor Scores. Consumer Reports magazine in 2016 cited UW Credit Union as the best place to bank in Wisconsin, while Forbes
magazine in 2018 named UW Credit Union as top among Wisconsin credit unions in customer satisfaction. Madison Magazine named UW Credit Union the top large employer in its 2021 Best Places to Work.
Paul has been an outspoken champion of fairness in financial services, most recently advocating for reform in banking fees disproportionately paid by low wealth consumers. In 2022 he provided testimony on this issue to the House Financial Services Committee. He also served as a Primary Negotiator for the US Department of Education Negotiated Rulemaking Committee 2013-2014, focusing on financial firms marketing campus banking products to colleges, universities, and their students. In 2020 he was appointed by Governor Evers to the Task Force on Student Debt, chaired by the Secretary of the Department of Financial Institutions and tasked with assessing student debt in Wisconsin and providing long-term strategies to reduce education-related debt, prevent abusive practices, and improve financial literacy education. An advocate for the credit union movement, Paul served from 2012 to 2020 on the board of directors of the Filene Research Institute, a credit union industry think tank focused on issues impacting consumer financial well-being and economic empowerment.
Currently, Paul is a member of the Federal Reserve Bank of Chicago Community Depository Institutions.
Advisory Council, which promotes communication between the Chicago Fed and representatives from community depository institutions, including banks, thrifts, and credit unions in the Seventh District.
Paul received a bachelor's degree in accounting from Winona State University. He also earned an MBA from the University of St. Thomas as well as a CPA professional designation. Paul started his career as a certified public accountant with the professional services firm RSM McGladrey.