In this episode of the 55+ Travelers: Arriving & Thriving  Audio Conference join Sensory Friendly Solutions Founder Christel Seeberger, and guest hosts Sophie Yang and Christopher Basmadjian, occupational therapy students, as they take a deep dive into the extensive expertise of Lynn Leblanc, Executive Director, New Brunswick Deaf and Hard of Hearing Services Inc.
Lynn teaches listeners about the challenges of hearing loss along with the simple solutions that make communication easier for mature travelers.

Episode Guide
0:21 Special Guest Lynn Leblanc

0:49 How Lynn got involved with the Deaf Community

2:28 Lynn's role as the Executive Director of the NB Deaf & Hard of Hearing Services Inc.

5:16 Programs & Services Offered by the NBDHHS

8:01 Lynn's Experience Working at the NBDHHS

11:02 Avoiding Isolation for Deaf Individuals

13:16 Traveling with hearing loss: A Client Example

16:01 How owners & operators can make their guests more comfortable

18:05 The Baby Boomer Population

18:45 Creating a great customer experience

20:01 Airports and Hearing Accessibility

23:35 Significant challenges for hard of hearing travelers

28:38 Hearing aids don't always solve the problem

30:06 What's important for restaurants and businesses to know about hearing aids?

32:32 You are going to be including a whole lot more people by nature, by trying to include this one group.
36:30 COVID-19 and the impact on the hard of hearing

39:40 What are non-manual cues and why are they important

45:28 The difference between someone who is hard of hearing and someone who is completely deaf

50:50 Lynn's tips for tourism and restaurant operators.

56:15 Thank you, Lynn Leblanc!

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