Margo Droulers, Head of HR Client Services and Deputy HR Director, Macquarie University, discusses how to transition from transaction "policy police" to leading strategic and trusted business advisors.

Margo has over thirty years as a human resources practitioner, specialising in HR service delivery and organisation, team and employee development. Margo has worked on diverse change management programs implementing new technical systems, realigning organisational culture and restructuring after mergers and acquisitions.

See full transcript, summary, resources mentioned and discussion questions here: www.psc.nsw.gov.au/thesparkresources