In this episode of ADJUSTED, Luella Alcorn, Business Operations Manager at Berkley Industrial Comp, discusses how her team is changing the insurance customer experience.

Season 2 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
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