Stephen Malone is the head of IT Operations at Built, a construction finance software firm based out of Tennessee. Over the course of his career, Malone noticed that IT professionals like himself receive a bad rap, associated with the problems they are tasked to fix. Since IT is so critical to modern organizations, Malone wanted to turn this perception on its head, establishing IT as a trusted source of knowledge for all things technology in an organization.

Listen to this episode of Where's the Any Key?  to hear what techniques and tactics Malone uses in his organization to provide the best experience for his end users, while also keeping his team moving and communicating effectively.