Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing. Articles referenced in this episode: <a href="https://www.analysysmason.com/smb-trends-2023" target= "_blank" rel="noopener noreferrer" data-extlink="">Top SMB technology trends in 2023</a> <a href= "https://www.theguardian.com/us-news/2023/jan/05/butter-wisconsin-dairy-plant-canal-melted" target="_blank" rel="noopener noreferrer" data-extlink="">River of melted butter blocks Wisconsin waterway after fire at dairy plant</a>

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing. Articles referenced in this episode: Top SMB technology trends in 2023 River of melted butter blocks Wisconsin waterway after fire at dairy plant

Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing. Articles referenced in this episode: <a href="https://www.analysysmason.com/smb-trends-2023" rel="noopener noreferrer">Top SMB technology trends in 2023</a> <a href="https://www.theguardian.com/us-news/2023/jan/05/butter-wisconsin-dairy-plant-canal-melted" rel="noopener noreferrer">River of melted butter blocks Wisconsin waterway after fire at dairy plant</a>

ChannelPro 5 Minute Roundup for the Week of January 9th, 2023

A quick(ish) take on industry news and best practices for MSPs, solution providers, and others in the SMB channel from ChannelPro Network Executive Editor Rich Freeman and managed services consultant Erick Simpson.

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ChannelPro 5 Minute Roundup for the Week of January 9th, 2023

ChannelPro 5 Minute Roundup for the Week of January 9th, 2023