The 10 Minute Leadership Podcast

Chapter 150: Leadership and Customer Service: The External Customer

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Is the customer always right? The answer is... NO! In this episode of The 10 Minute Leadership Podcast, we will learn more about customer behavior and the point where a customer may not be right, and how to handle the situation. The book I recommended in this episode is called "Raving Fans" by Dr. Ken Blanchard.

Happy learning!

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The 10 Minute Leadership PodcastBy Oren Hertz, Ph.D.
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