Chapter 22: Use Cases in Hospitality Industry

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Chapter 22: Use Cases in Hospitality Industry

Introduction

The hospitality sector includes a wide range of enterprises, including hotels, restaurants, bars, cafés, resorts, and other associated facilities. It is a very large and diversified sector. Whether a consumer is traveling for business or pleasure, our sector is all about giving them outstanding service and experiences. The hospitality sector contributes significantly to the global economy by bringing in billions of dollars annually and creating jobs for millions of people all over the world. The hotel sector has grown more competitive than ever before, with companies battling for customers’ attention and loyalty as a result of the growth of internet booking platforms and digital marketing. As a result, success in this business depends on innovation and adaptation to changing technology and client demands.