Not every 9-1-1 call sounds the same. In this episode of 9-1-1 Survival Guide, host Bret Batchelor breaks down the different types of callers that 9-1-1 telecommunicators encounter—from the screamers to the whisperers, the over-explainers to the silent panickers. Bret offers practical tips for dispatchers on how to manage each call type effectively while staying calm and in control. Plus, this episode includes valuable guidance for the public on how to be a better caller when seconds count. Whether you're behind the headset or on the line, this one's packed with insight.