In this episode, host Jason Cortes sits down with Brad Crist, CEO and co-founder of ChargeMate, to explore how AI is transforming EV charging reliability. From real-world road trip frustrations to building an AI-driven support system that bridges the gap between drivers, operators, and field technicians, Brad shares how ChargeMate is redefining service intelligence in the EV space.

Show Notes:
The transition to electric vehicles depends on more than just chargers—it depends on reliable charging experiences. In this conversation, Jason and Brad unpack the challenges behind EV service workflows and the role AI plays in keeping chargers online and drivers confident.

Inside the Episode:

• Brad’s journey from environmental science to leading ChargeMate
• The catalyst moment that sparked ChargeMate’s founding
• Identifying the “service gap” between drivers and charge point operators
• How AI bridges driver-reported issues with actionable insights for service teams
• Smarter dispatching and avoiding unnecessary truck rolls
• Making raw charger data meaningful through context and automation
• Building serviceability by design: what CPOs and OEMs should ask about hardware
• Why “buy vs. build” matters when it comes to AI in charging operations
• The future of EV service intelligence and collaboration across the industry

Listen to learn:
 How ChargeMate is transforming EV charging from a reactive model to a proactive, intelligent, and human-centered experience—and what that means for CPOs, service providers, and drivers alike.