Charisse Bowen may have started as a temporary receptionist in the Baltimore education sector, but she has anything but a PT-type personality. She joins the show in her 11th year in her role as a business developer, coordinator, and administrative team lead for The Crossroads Academy in Baltimore. She has developed as an individual alongside this role, working to provide better visibility for the pupils of Crossroads Academy. Not only this, but her role puts her front and center in encouraging better engagement with parents, the local public, and the business community with the aim of leveraging these partnerships to create more successful pupils. With her own incredibly unique brand of empathy and commitment to social impact, she supports pupils through a variety of different organizations so that pupils are empowered to follow their own academic and vocational goals.