The Calling (formerly The Agile Contact Centre Podcast)

Charity begins at home: World Vision Australia’s approach to customer support


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Elisa Iurato is the Chief of Community, Retail & Supporter Experience for World Vision Australia. World Vision is a global charity committed to providing aid and resources to help children, families, and communities across the world overcome poverty. World Vision is currently involved in 347 projects in 40 countries.

In this episode, Elisa explains her role with World Vision Australia, how their “supporter experience centre” is doing things differently, and she’ll share the heartwarming story of visiting with a lifelong World Vision supporter.

 

Resources and links:

  • World Vision Australia website

 

Connect:

  • Callo Consulting website
  • Sean McGinn on LinkedIn
  • Arnold Ho on LinkedIn


This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

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The Calling (formerly The Agile Contact Centre Podcast)By Callo Consulting

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