Charity Majors pioneered the term 'observability' as co-founder and CTO of Honeycomb.io, based on her experience building and managing distributed systems at Parse, Facebook, and Linden Lab building Second Life. She is the co-author of the O'Reilly books Observability Engineering and Database Reliability Engineering. Her Honeycomb bio adds that she "loves free speech, free software and single malt scotch."

In this interview with Informa TechTarget senior news writer Beth Pariseau, Majors covers the interplay between AI and observability, "Observability 2.0," and urges site reliability engineers to lean into AI agents, even if they seem to be replacements.