HAT: 15 Charm    I have stated in this very place that a certain amount of friction in life is NECESSARY. There is such thing as constructive friction. Check with any athlete, physicist, or debate champion. However, reducing UNNECESSARY friction in daily interpersonal encounters seems like a goal only the weirdest of masochists would not endorse. What personality trait, when refined, is the single greatest tool available to smooth over the rockiest of roads? Well, HERE’S A THING.