We chat with Geoff “Heretic” Tuffli, the creator of Star Trek Online’s Duty Officer System. Heretic shares insights into how the system works, future ideas, and a few surprises. Plus we get some hints about Fleet Starbases!

Mav covers the tips you need to know if your STO account is ever hacked, and what steps you can take to get the best response from support. Plus we dig into the Field Generator Console controversy!