In a health crisis medical helplines — as many people are now discovering first hand — quickly get overwhelmed.

So when Microsoft offered a free chatbot that could help handle some of the call volume, Lippert jumped at the offer.

But so far, we haven’t seen any cases where people didn’t call us because a chatbot missed the signs,” says Lippert.

Meanwhile, call volumes on the two medical helplines have returned to “nearly normal” levels.

It worked well enough that the chatbot service was rolled out beyond just the initial Copenhagen area to all of Denmark. | To read full story, visit https://startuparound.com/read/1586237405.3868914/Chatbots-take-the-strain-from-Denmarks-emergency-helplines?ref=audio_experience