Welcome back to The EXperience Lounge Podcast!

In this episode, we explore the fascinating world of generative artificial intelligence (AI) and its potential impact on the employee experience. As AI continues to advance, businesses are finding new ways to leverage generative AI to enhance workforce management, improve conversational user experiences, and drive business value. We talk about the impact this has on EX design and share our tips for embedding AI in your EX design process.

As always, here are a few references for you:

https://www.microsoft.com/en-us/worklab/work-trend-index/will-ai-fix-work

https://hbr.org/2023/05/8-questions-about-using-ai-responsibly-answered

https://www.psychologytoday.com/us/blog/the-new-employee-experience/202305/preparing-for-ai-in-the-employee-experience

https://www.cio.com/article/464190/unilever-leverages-chatgpt-to-deliver-business-value.html

https://techmonitor.ai/technology/ai-and-automation/openai-to-launch-chatgpt-for-enterprise

https://www.linkedin.com/business/talent/blog/talent-acquisition/guidelines-for-using-gai-responsibly