Every organization on the planet is intent on creating a great user experience – the best possible combination of clicks and swipes to make the task at hand as frictionless as possible. However, as technologies like ChatGPT continue to develop, “clicks and swipes” will end up at some fintech museum right next to a 1200-baud modem. Instead, consumers will converse in natural language with virtually everything around them. Instead of a bunch of individual user experiences, consumers will be able to enjoy a unified digital life experience.

In this episode of The Digital Banking Podcast, our Josh DeTar welcomed Mason Stone, the Director of National Sales at Paymentus. Stone and DeTar discussed why it's efficient to use technology like a smart home network. They also discussed bill payments and the significance of ChatGPT.